Terms & Conditions of Service

1. Scope of Services

BackupIT provides remote IT support, virus scanning, secure backups, proactive maintenance and on-site repairs when needed.

2. Monthly Plan

Business Basic includes monthly virus scans and security checks, remote fixes as issues arise, a rolling monthly agreement with no contract and maintenance scheduled outside working hours.

Business Plus includes everything in Remote Care, priority remote response times, secure backups and on-site visits if required.

Business Premium includes everything from the other plans, priority call-outs, hardware installation, upgrades or repairs, software installation and configuration, data recovery assistance, and printer and peripheral support.

Secure backups are stored on-site using customer-provided hardware. Backup IT can supply and set this up if required.

On-site visits may incur 45p per mile. Visits over 1 hour may incur additional fees. Discounts are available for 10+ PCs with the Remote + Backup plan.

3. Payment Terms

For all services, payment in full is required before any work begins. Invoices are issued immediately upon booking or request for service. Work will only be scheduled and commenced once cleared payment has been received.

For ongoing monthly plans, payment for the upcoming month is due in advance and must be received before the start of the service period. We reserve the right to refuse or postpone service where payment has not been received in full.

4. Termination

The customer may cancel at any time; however, no refunds will be issued for any unused portion of the current billing period. BackupIT reserves the right to cancel services at the end of the current billed month, with written notice provided to the customer.

5. Liability & Disclaimer

BackupIT's liability is limited to the value of the last one-month service fee. We are not liable for data loss due to events beyond our control. Clients must maintain adequate backups.

6. Client Responsibilities

You must provide a secure environment for remote access and ensure your hardware meets basic requirements. You are also responsible for legal content and any data shared.

7. Support Availability

Remote and scheduled maintenance times are flexible. Emergency on-site services are subject to availability and may occur outside normal hours.

8. Changes to Terms

BackupIT may update these terms. We will notify clients and post updates on the website.

9. Dispute Resolution

Any disputes will be handled via informal negotiation, escalating to mediation if needed.

10. Contact

BackupIT, Staffordshire. Please use the contact form on this website.

11. Limitation of Remote Access

The customer understands and accepts that granting remote access allows BackupIT technicians to view and control their system. We will take all reasonable precautions, but we cannot be held responsible for any pre-existing issues, hardware faults or software corruption that occur during or after the session, unless caused by proven negligence on our part.

12. Data Responsibility

While BackupIT will take care to avoid data loss, the customer is solely responsible for ensuring all important data is fully backed up prior to any service. We are not liable for any loss of data, files or software.

13. Third-Party Services & Licences

Where services involve third-party software or licences, the customer is responsible for obtaining and maintaining the correct licences. BackupIT will not be liable for issues arising from unlicensed or unsupported software.

14. Fair Use of Unlimited Support

Where a plan includes unlimited support, this is subject to fair use and intended for normal business use.

Excessive, repetitive or unreasonable requests that fall outside normal usage may result in additional charges, service restrictions or termination of the agreement. What constitutes fair use is determined at BackupIT's reasonable discretion.

15. Home Service Plan

The Home Service Plan is billed at £10 per month per household device, payable monthly in advance. Remote support sessions are unlimited but subject to fair usage.

Secure backups are included where the customer provides suitable storage media such as an external drive or NAS. Home visits are available by appointment. 45p per mile travel costs may be charged, and visits over 1 hour may incur additional charges for travel and time.

The service is for personal or home use only. It may not be resold or used for business networks. BackupIT is not liable for data loss where backups are not configured correctly or where the customer fails to provide working backup hardware.

16. Force Majeure

BackupIT will not be liable for delays or failure to provide services due to events beyond our reasonable control, including power failures, internet outages, supplier failures, extreme weather or other circumstances outside our control.