Privacy Policy

1. Introduction

BackupIT ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use and store your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website www.backupit.co.uk, contacting us or using our services, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect contact details such as name, business name, address, phone number and email address; account information such as usernames or IDs required for IT support; technical data such as IP address, device details, operating system and software versions; service data such as reported issues, files sent for troubleshooting and backup records; and billing information processed securely by trusted third-party payment providers.

We do not store your full card details.

3. How We Use Your Data

We use your personal data to provide and manage our IT support services, communicate with you about updates and support requests, process payments and invoices, improve our website and services, and meet legal or regulatory obligations.

We will not sell, rent or trade your personal data to third parties.

4. Legal Basis for Processing

We process personal data under one or more legal bases: contract, consent, legal obligation and legitimate interest.

5. Data Storage & Security

We take appropriate technical and organisational measures to secure your personal data against unauthorised access, alteration, disclosure or destruction. Data is stored on secure servers in the UK or EEA. Remote access tools are protected by multi-factor authentication and encrypted connections.

6. Sharing Your Data

We may share your data with payment processors, hosting and IT infrastructure providers, subcontractors who assist in service delivery and law enforcement or regulatory authorities if required by law. Subcontractors are bound by confidentiality agreements.

We will never share your data for marketing purposes without your explicit consent.

7. Data Retention

We keep your personal data only as long as necessary to fulfil the purposes we collected it for, including legal, accounting or reporting requirements. When data is no longer needed, it will be securely deleted.

8. Your Rights

Under the UK GDPR, you have the right to access the personal data we hold about you, request correction, request deletion, object to or restrict processing, request data portability and withdraw consent where we rely on it.

To exercise these rights, use the contact form on this website.

9. Cookies

Our website may use cookies to improve user experience, analyse site usage and tailor content. You can set your browser to refuse cookies, but some features may not work correctly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

11. Contact Us

BackupIT, Staffordshire. Please use the contact form on this website for privacy questions.