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Home users

Home IT support without the panic.

Simple monthly care for home devices, with remote help, security checks, backup support and visits by appointment when hands-on help is needed.

Home computer help without the jargon.

Backup IT helps home users with slow computers, virus worries, email problems, printer setup, software issues, backup planning and general device support. Most problems can be looked at remotely, with home visits available by appointment when hands-on help is needed.

The Home Service Plan is designed for people who want regular care rather than waiting until something breaks. It includes remote support, security checks, performance tune-ups and guidance on keeping important files backed up safely.

Home care

Home Service Plan

£19.99

per home device / month

For home users who want reliable support before small problems become stressful ones.

  • Unlimited remote support sessions, subject to fair usage.
  • Virus removal, security checks and performance tune-ups.
  • Help with software, email setup, printers and everyday device issues.
  • Secure backup setup using your own external drive, NAS or suitable storage.
  • Home visits by appointment when remote support is not enough.
  • Plain-English advice with no long contract.
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What to expect

Clear home support, with the small print up front.

Personal use only: the Home Service Plan is for personal or home use. It is not for business networks and must not be resold.

Backups: secure backup support is included where you provide suitable working storage, such as an external drive or NAS. Backup IT can help advise on suitable hardware.

Visits: home visits are available by appointment. 1.45p per mile may be charged, and visits over 1 hour may incur extra charges for time or travel.

Fair usage: unlimited remote support is intended for normal home use. Excessive or unreasonable requests may be restricted or charged separately.