Effective Date: 07/08/2025
1. Introduction
BackupIT (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and store your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website www.backupit.co.uk, contacting us, or using our services, you agree to the terms outlined in this policy.
2. Information We Collect
We may collect the following information:
- Contact details: name, business name, address, phone number, email address.
- Account information: usernames or IDs required for IT support.
- Technical data: IP address, device details, operating system, software versions.
- Service data: details of issues reported, files sent to us for troubleshooting, backup records (if applicable).
- Billing information: payment details (processed securely via trusted third-party payment providers — we do not store your full card details).
3. How We Use Your Data
We use your personal data to:
- Provide and manage our IT support services.
- Communicate with you about service updates, issues, and support requests.
- Process payments and manage invoices.
- Improve our website and services.
- Meet legal and regulatory obligations.
We will not sell, rent, or trade your personal data to third parties.
4. Legal Basis for Processing
We process personal data under one or more of the following legal bases:
- Contract: to deliver the services you have requested.
- Consent: where you have given explicit consent (e.g., marketing emails).
- Legal obligation: to comply with applicable laws and regulations.
- Legitimate interest: to run our business effectively and improve our services.
5. Data Storage & Security
We take appropriate technical and organisational measures to secure your personal data against unauthorised access, alteration, disclosure, or destruction.
Data is stored on secure servers in the UK or EEA. Remote access tools are protected by multi-factor authentication and encrypted connections.
6. Sharing Your Data
We may share your data with:
- Our payment processors (for billing purposes).
- Hosting and IT infrastructure providers.
- Subcontractors who assist in service delivery (bound by confidentiality agreements).
- Law enforcement or regulatory authorities if required by law.
We will never share your data for marketing purposes without your explicit consent.
7. Data Retention
We keep your personal data only as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting requirements.
When data is no longer needed, it will be securely deleted.
8. Your Rights
Under the UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request correction of your personal data.
- Request deletion of your personal data.
- Object to or restrict processing of your data.
- Request data portability.
- Withdraw consent where we rely on it.
To exercise any of these rights, email us at Email@BackupIT.co.uk.
9. Cookies
Our website may use cookies to improve user experience, analyse site usage, and tailor content. You can set your browser to refuse cookies, but some features may not work correctly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
11. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, contact us at:
BackupIT
Cannock, West Midlands
Phone: 01543 713108
Email: Email@BackupIT.co.uk
